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New NCS Website and Membership Directory Launches this Spring By Matthew Koenig, MD and Tessa Wegenke One of the main goals of the NCS Officers become very important to log in when visiting the NCS website and Executive Office this year is to upgrade because custom content may only be available for specific member the NCS website and membership directory. types. The NCS last updated the website and membership directory platform about Another new feature of the website will be the ability to four years ago. For a variety of reasons, customize subscriptions to various categories, topics, and threads maintaining the website, ensuring internet of conversation within the member and committee-specific security, and – most of all – maintaining an forums. Although the previous website platform had a chat accurate and efficient membership directory room functionality, it never became successful because members have been challenging and the society has would have to specifically go looking for topics that people were Matthew Koenig, learned some hard lessons. discussing. Some committees have used email listservs as an MD, FNCS alternative to chat rooms, but they result in a lot of emails with With that goal in mind, the NCS completed the inability to select which topics to follow and not follow. The a lengthy evaluation process to find a new new website will address both of these problems by allowing Association Management Software and members to select specific topics or threads to follow and an Content Management System for our website option to receive comments on these topics by email – either as a and membership directory over the last year. weekly summary email or an email of each comment. As a result of this process, we selected JL Systems as our new vendor for the website, Another advantage of a better integrated website and membership communications, and member directory. directory is that it will allow members to keep track of their own activities within the society, such as dues payments, on-line JL Systems is currently finalizing the process courses completed in the NCS OnDemand section, ENLS, and of transferring over the existing website and eligibility for programs like FNCS. Tessa Wegenke membership directory to the new platform and ensuring that all of our third party Last but not least in terms of functionality, any publications or platforms – like ENLS and NCS OnDemand – integrate into the manuscripts posted on the NCS website will now be searchable within website. When the new system launches this spring, members a five-year repository. The Repository is a document warehouse will be asked to update their detailed member profiles which which is still being built by your staff. For those of you who have will contain a number of specific fields related to your NCS been trying to find the salary survey or other articles of interest, you membership category. will now be able to search for them with ease early this summer. This process is necessary for several reasons which ultimately Stay tuned for more information about the new website and other result in a benefit to the NCS members. First, under the old exciting improvements coming this spring. membership platform, many members have redundant and inaccurate membership listings. This results in duplicate mailings, Matthew Koenig, MD is chair of the NCS Communications missed emails, inaccurate membership dues reminders and Committee and Tessa Wegenke is the Marketing & Communications meeting attendance records, and a lot of inefficient, manual Coordinator for the NCS. workarounds on the part of the Executive Office. For this reason, we will need to establish unique identifiers for every member so we can maintain a consistent record for our members when they change email addresses, jobs, member types, etc. In addition, with the auxiliary demographical information that will be required, the NCS will be able to provide a more accurate and in-depth member directory which is one of the biggest benefits to its members. The second major reason to update the member profile is to ascertain member’s preferences in terms of which communications you will receive from the Society. This will allow members to opt in or out of receiving email communications from the Society, such as Member Surveys, the monthly President’s Update, and notices for new products, promotions, and Society publications. The new membership platform will allow the Society to customize the type of email communications we send to specific members, thereby addressing the concerns of members who felt they had been receiving too many emails from the NCS. The new website platform will also make the content of the website itself more customizable for different member types. This means that different member categories will be able to access different content and functionalities within the NCS website. For example, a nurse member will have access to content and interactive forums that are relevant to nurses. A member of an NCS committee will have access to the committee’s portal, which will include minutes and private discussion forums specific for that committee. With this customization, it will


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